Complaints Policy

Our Commitment

START INFORMATION LIMITED takes all complaints seriously. We aim to resolve any issues quickly, fairly, and to your satisfaction. This policy explains how to make a complaint and what you can expect from us.

Please note that billssorted.com is an introducer service that connects you with third-party providers. If your complaint relates to a specific product or service provided by one of our panel of providers, you will need to raise your complaint directly with that provider. This complaints policy covers complaints about introduction services only.

How to Make a Complaint

You can raise a complaint with us in the following ways:

What Information to Include

To help us investigate and resolve your complaint quickly, please provide:

• check_circleYour name and contact details
• check_circleDetails of your complaint, including relevant dates
• check_circleAny reference numbers or correspondence related to the issue
• check_circleWhat you would like us to do to resolve the complaint

Our Complaints Procedure

If You're Not Satisfied

If you're not satisfied with our final response, or if we haven't provided a final response within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).